Job Opening Announcement

PC & Peripherals Technician I

Date: October 09, 2017
Due Date: October 30, 2017
Salary: $3,642 – $4,542 per month DOQ

Job Announcement

The City of Coos Bay is soliciting applications for the position of PC & Peripherals Technician I.  To apply for the position, interested parties should submit a City application, resume, and letter of interest to the City Manager’s Office.  City applications are available from the City Manager’s Office, City Hall, 500 Central Avenue, Coos Bay, Oregon 97420, by telephone 541-269-8912, or at the bottom of this page

The deadline for receiving completed applications is 5:00 p.m., October 30, 2017.  Applications postmarked on or by October 30, 2017 will be accepted.  Please include a valid e-mail address where you can be contacted.  All notifications regarding your status in the selection process will be made via electronic mail. 

The City of Coos Bay is an affirmative action/equal opportunity employer.  All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, handicap or any other non-merit factor.  If reasonable accommodation is required to complete the application process, please contact the City Manager’s Office at 541-269-8912 during the hours of Monday through Friday, 8:00 a.m. through 5:00 p.m.

Responsibilities

GENERAL STATEMENT OF DUTIES:   Provides support and maintenance at eight (8) public libraries for staff, circulation and public access PC workstations that are used to access library district central site services, internet, inter-library digital communications, and perform office related functions. Will install, configure, and maintain personal computers, printers, software, and peripheral hardware for the Coos County Library Service District member libraries located throughout Coos County and running eight (8) separate individual public library local area networks.  Responsible for overall PC repair and maintenance including the troubleshooting, diagnosis, and replacement of motherboards, RAM, wired and wireless network cards, hard drives, printers, barcode scanners, portable computers, optical scanners, LCD and CRT monitors, power supplies, CD/DVD drives, sound and video cards, as well as mice, keyboards, LAN hardware, and other peripherals on 200 computers and more as required.

SUPERVISION RECEIVED:  Works under general supervision of the Extended Services Office (ESO) Director who outlines broad policies and reviews work for effectiveness and results obtained.

SUPERVISION EXERCISED:  Supervision of other employees is not a normal responsibility of an employee in this class. 

TYPICAL EXAMPLES OF WORK:  An employee in this classification may perform any of the following duties.  However, these examples do not include all the specific tasks which an employee may be expected to perform.

  1. Installation, configuration, updating, and troubleshooting of web browser, office suite, graphics editing and digital photo manipulation software, email clients, multimedia applications, and library-specific applications on workstations that are mission-critical to library functions and public services.
  2. Install, configure, and maintain security/firewall/antivirus applications used in protection of vital library circulation/cataloging/staff workstations. Remove malicious software and restore public workstations to clean state as required.
  3. Regularly travel to the eight (8) CCLSD member libraries located throughout the county to confer with staff and check status of desktop hardware assets.
  4. Build PC's according to each CCLSD member library budgetary and technical requirements as needed. Install, troubleshoot, and maintain battery backup hardware. Replace batteries and make replacement recommendations based on power requirements.
  5. Troubleshoot and repair local area network switches, patch panels, cables and cat5 jacks including testing and fabrication of cat5 cables and performance of TCP/IP diagnostics in eight (8) separate and individual local area networks that utilize varied topography & hardware, to include secure staff wireless networks and open public wireless networks.
  6. Install, configure, and maintain printers and other peripheral hardware including multimedia devices.
  7. Configure, troubleshoot, and maintain desktop backup procedures of essential staff data utilizing network directories and removable media.
  8. Utilize cloning software to deploy staff and public desktop operating systems via network and portable media.
  9. Work with manufacturers to resolve warranty and return issues. Recommend hardware/software orders and place, verify, and track orders at the discretion and direction of the CCLSD member library.
  10. Devise ongoing upgrade paths and recommendations for aging hardware at eight (8) CCLSD member sites that utilize their own budgets, hardware specifications, and software requirements.
  11. Construct tutorials and training documentation for staff regarding the usage of desktop hardware & software as required. Advise and train staff on desktop security best practices. Train staff on backup and recovery procedures.
  12. Schedule, prioritize, complete and document work as required utilizing the online support tracking system.  Regularly report to the ESO Director on the status of assigned, emergency, and unscheduled jobs.
  13. Maintain inventory of all hardware.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:  Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job with or without reasonable accommodation using some other combination of skills and abilities.  Attend meetings and training sessions, as directed.  Provide emergency PC, printer, and peripherals repair and configuration.  Perform related duties as assigned or directed.  Follow safety procedures and maintain work area in a clean and orderly manner.  Use voice mail, e-mail, and networked applications to communicate.  Prepare and transport hardware for recycling as required.  Demonstrated independent PC troubleshooting capability.  Demonstrated understanding of PC and peripherals including operating systems, internet, and applications software and the network environment.  Demonstrate increasing understanding of PC and peripherals including operating systems (Linux, Microsoft, and mobile), Internet, software used in the library on staff and public computers, emerging technologies, desktop security, and the local area network environment.  Demonstrate excellent people skills by maintaining friendly relationships with library district staff, general public, manufacturers and vendors.  Ability to possess a driver's license valid in the State of Oregon. 

Understanding of PC boot sequence and file system.  Familiarity with PC jargon and subsystems, including PCI, PCIe, RAM/DRAM/SDRAM, IRQ, BIOS, ASCII, WPA2, hexadecimal, IP, bits, byte, meg, gig, ROM, RAM, PCMCIA, USB, Firewire.  Understanding of basic electronics including Voltage, Current, Resistance, Diode, Capacitor, Inductor, Transistor, Watt.  Understanding of fundamental Boolean logic operations.  Understanding of basic programming structures demonstrated by ability to outline the flow of simple routines.  Knowledge and understanding of Internet.  Knowledge of current Windows and Linux desktop system configuration procedures.  Understanding of database fundamentals including field, record and index concepts. 

ESSENTIAL FUNCTIONS:  Must be able to develop and maintain positive cooperative team-oriented relationships with coworkers, supervisors, managers, and others you come in contact with.

EXPERIENCE AND TRAINING:  Two years post high school training or education.  Associate degree preferred.  Minimum of three years of directly related work experience, or ability to demonstrate thorough, current knowledge of PCs, networks, printers, peripherals, operating systems and office application software.

TOOLS AND EQUIPMENT USED:  Telephone, voice mail, text message, email, instant messaging to communicate, hardware and software as described above.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  Requires getting under tables when setting up equipment; hand dexterity for repairing of equipment; frequent moving of equipment from one physical location to another; setting equipment up for use, and occasional lifting of more than 35 pounds, assisted; and frequent travel throughout the county to the CCLSD member libraries. 

COGNITIVE DEMANDS:  The cognitive demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Ability to understand oral and written instructions and demonstrated ability to communicate effectively, both orally and in writing.  The position requires the ability to tolerate sustained periods of visual and mental concentration while working at a computer keyboard/monitor. Specific vision abilities required by this job include close vision and the ability to adjust and focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position is mainly in an indoor office-working environment with limited exposure to hazards but frequent exposure to computer equipment noise and temperature variations. 

GUIDELINES:  The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Benefits

Employees work in a strong team-oriented environment and receive a generous employee benefit package which includes eleven paid holidays, vacation and sick leave, life and accidental death and dismemberment insurance, long term disability, medical, dental and vision insurance, and retirement through the Public Employees Retirement System. The City pays 90% of the medical and dental insurance premium for the employee and their family.  

Hiring Process

Applicants must complete and submit the required City application packet by 5:00 p.m. October 30, 2017 as specified in this job announcement.  All applicants will be notified of the final status of their application.  

Application Acceptance Period: ...............................October 9th – October 30th
Review of Applications: ............................................October 31st – November 3rd  
Interviews with Selected Candidates: .......................November 6th – November 9th
Follow-up Interviews (as needed): ............................November 13th 
Probable Date for Offer of Employment: ...................November 14th  
Projected Start Date: .................................................December 4th

Applications